Terms & Conditions

Key Policy Highlights

1. Introduction

Welcome to 99zz, Bangladesh's trusted online casino and sports betting destination. These Terms & Conditions govern your use of the 99zz website, mobile platform, and all associated services. By registering an account, accessing any game, or making a deposit, you confirm that you have read, understood, and agreed to be legally bound by every provision stated herein. If you do not agree with any part of these terms, you must not use our services.

99zz reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Changes take effect as soon as they are published on this page. It is your responsibility to review these terms periodically to stay informed of any updates. Continued use of the platform after a change is published constitutes acceptance of the revised terms.

2. Eligibility & Age Restriction

The 99zz platform is an adult service. To register an account and participate in any wagering activity, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. Players under 21 are strictly prohibited from using this platform.
• You must be a resident of or physically located in a jurisdiction where online gaming is not explicitly prohibited.
• You must not be accessing the platform as an employee, contractor, or affiliate of 99zz or any of its partners.
• You must provide accurate, truthful personal information during registration. Providing false details may result in permanent account closure and forfeiture of any balance.

3. Account Registration & Security

Each individual may hold only one registered account on the 99zz platform. Creating multiple accounts, whether using different email addresses, mobile numbers, or payment methods, is strictly prohibited and will result in all associated accounts being suspended and balances forfeited. If you believe a duplicate account exists in your name, contact our support team immediately.

KYC Verification

As part of our commitment to platform integrity, 99zz requires all users to complete a Know Your Customer (KYC) verification process before processing any withdrawal. You may be asked to provide a government-issued photo ID, proof of address, and proof of ownership of any payment method used. Failure to complete KYC within a reasonable timeframe may result in account suspension.

Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. Any activity that occurs under your account credentials is your responsibility, whether or not you authorized it. If you suspect unauthorized access to your account, you must notify us immediately at [email protected]. 99zz will never ask for your password via email or live chat.

4. Deposits & Withdrawals

99zz supports a range of local Bangladeshi payment methods for the convenience of our players. All financial transactions on the platform are processed in Bangladeshi Taka (BDT). The minimum deposit amount and minimum withdrawal amount are subject to change and will be communicated on the Cashier page. All deposits must be funded from accounts or payment instruments in your own name.

Deposit Policy

Deposits are typically credited to your account instantly. In rare cases where a technical delay occurs, please allow up to 30 minutes and contact support if the issue persists. 99zz does not charge fees on deposits, though your payment provider may apply their own transaction charges. Accepted methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Withdrawal Policy

Withdrawal requests are reviewed and processed within 1 to 3 business days after successful KYC verification. Funds will be returned to the same payment method used for the original deposit where possible. 99zz reserves the right to request additional documentation before approving a withdrawal. Please note the following:

• Withdrawals can only be made to a payment method registered in your own name. Third-party withdrawals are strictly not permitted.
• Any outstanding wagering requirements attached to a bonus must be fully met before a withdrawal can be processed.
• 99zz reserves the right to withhold or delay a withdrawal pending the outcome of any investigation into suspected fraud or policy violation.

5. Bonuses & Promotions

99zz offers a variety of bonuses, promotions, and free spins to both new and existing players. All promotional offers are subject to specific terms that are published alongside the promotion. In the event of any conflict between a promotion-specific term and these general Terms & Conditions, the promotion-specific term takes precedence for that offer only.

The following general rules apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are non-transferable and may not be exchanged for cash unless the applicable wagering requirement has been fully met.
• Welcome bonuses are available to new players only. One welcome bonus per household, device, and IP address.
• Bonus abuse, including the use of multiple accounts, collusion, or arbitrage strategies to exploit promotions, will result in immediate account suspension and forfeiture of all bonuses and associated winnings.
• 99zz reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice.

6. Game Rules & Fair Play

All games offered on the 99zz platform use certified Random Number Generator (RNG) technology or are provided by accredited live dealer studios. This ensures that every spin, card deal, or bet outcome is determined independently and cannot be manipulated by the player or the platform. Return-to-Player (RTP) percentages for each game are provided by the respective game providers and are available on their official product pages.

In the event of a technical fault or communication error during a game round, the round may be declared void and any bets placed during that round will be refunded to the player's account. 99zz's decision in such matters is final. Players experiencing repeated technical issues should contact support and refrain from continuing to place bets until the issue is resolved.

7. Prohibited Conduct

To maintain a safe and fair environment for all users, the following actions are strictly forbidden on the 99zz platform. Engaging in any prohibited conduct may result in account suspension, permanent ban, and legal action where applicable:

• Using automated bots, scripts, or software tools to gain an unfair advantage in any game or betting market.
• Colluding with other players to manipulate game outcomes, share insider information, or coordinate betting patterns to exploit promotional offers.
• Engaging in money laundering or any financial transaction intended to conceal the origin of funds.
• Posting, sharing, or transmitting any content on the platform that is abusive, defamatory, or violates applicable law.
• Attempting to access or tamper with any part of the platform's code, systems, or infrastructure without authorization.

99zz cooperates fully with law enforcement agencies and regulatory bodies in any investigation of suspected prohibited conduct. We reserve the right to report suspicious activity to the appropriate authorities where legally required or permitted.

8. Intellectual Property

All content on the 99zz platform — including but not limited to text, graphics, logos, game interfaces, icons, audio clips, and software — is the exclusive property of 99zz or its licensed content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, transmit, publish, or create derivative works from any platform content without our express written permission. The 99zz brand name, logo, and all associated marks are registered trademarks. Unauthorized use of these marks constitutes infringement.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 99zz, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from your use of or inability to access the platform. This limitation applies regardless of the theory of liability — whether in contract, tort, negligence, strict liability, or otherwise.

In all cases, 99zz's total aggregate liability to any individual player for any claim shall not exceed the total value of funds held in that player's account at the time the claim arose. Nothing in these terms limits our liability for fraud, death, or personal injury caused by our gross negligence.

10. Privacy & Data Protection

Your privacy is important to us. 99zz collects and processes personal data strictly in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection, use, and processing of your personal data as described therein. We use SSL encryption and industry-standard security measures to protect all data stored on our systems. We never sell your data to third parties.

11. Responsible Gaming

99zz is firmly committed to promoting responsible gaming practices. We believe that gambling should be an enjoyable form of entertainment, not a financial necessity or an escape from personal problems. We offer several tools to help players stay in control, including deposit limits, session time reminders, and self-exclusion options. These tools are accessible from within your account settings at any time.

If you feel that your gambling habits are becoming problematic, we strongly encourage you to reach out to our support team or visit our Responsible Gaming page for guidance. Players aged 21 and above only — underage gambling is illegal and will not be tolerated under any circumstances.

12. Modifications to the Service

99zz reserves the right to modify, suspend, or permanently discontinue any feature, game, promotion, or section of the platform at any time and without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation. If a significant service change affects your access to existing funds, we will make reasonable efforts to notify you via your registered email address.

13. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and 99zz, we encourage you to contact our support team in the first instance to seek an amicable resolution. All disputes that cannot be resolved informally will be subject to binding arbitration or legal proceedings as appropriate. 99zz's decisions on all operational matters — including game outcomes, bonus calculations, and account status — are final and binding.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our support team is available around the clock to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]