99zz Privacy Policy

1. Introduction

99zz is committed to protecting the privacy and personal information of all players who register and engage with our services. This Privacy Policy applies to the 99zz website, mobile platform, and any related services offered under the 99zz brand to users in Bangladesh and other jurisdictions where our platform is accessible.

We understand the importance of maintaining the confidentiality of your data, particularly in the context of online gaming and sports betting. Our approach to data privacy is grounded in transparency, accountability, and respect for your individual rights. This document outlines what information we gather, how we process it, and what choices you have regarding your own data.

2. Information We Collect

We collect information to provide and continually improve our services. The categories of information we may collect include, but are not limited to, the following:

Personal Identification Information

• Full legal name and date of birth (for age verification — 21+ only)
• Email address and phone number
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and country
• Government-issued photo ID (National ID card, passport, or driving licence) for KYC compliance
• Financial details required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard

Automatically Collected Information

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on platform, clickstream data, and referral URLs
• Game history, betting activity, session duration, and wagering patterns

3. How We Use Your Information

99zz uses the collected information for specific, legitimate purposes. We do not process your data beyond what is necessary for the purposes described below:

• To create, verify, and manage your 99zz player account
• To process financial transactions including deposits and withdrawals in Bangladeshi Taka (৳)
• To deliver personalised promotions, bonuses, and offers relevant to your gameplay preferences
• To comply with anti-money laundering (AML), KYC regulations, and responsible gaming obligations
• To respond to customer support inquiries and resolve disputes in a timely and fair manner
• To analyse platform usage, detect fraud, and improve the overall security and performance of 99zz services

4. Cookies and Tracking Technologies

99zz uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data about how users interact with our platform. A cookie is a small text file stored on your device by your web browser.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of the 99zz platform may not function properly if cookies are disabled in your browser.

Types of Cookies We Use

• Essential Cookies: Required for core platform functionality such as session management and account authentication
• Analytical Cookies: Help us understand how players navigate and use the 99zz platform, enabling continuous improvement
• Preference Cookies: Store your chosen language, interface settings, and other personalisation choices across sessions

5. Sharing of Your Information

99zz does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers in the following limited circumstances:

• Payment processors and financial institutions (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly for transaction processing purposes
• Identity verification and KYC service providers to fulfil our legal obligations and ensure platform integrity
• Regulatory authorities, law enforcement agencies, or courts of law when required by applicable law or court order
• Technology and analytics partners who assist us in operating the platform — all bound by strict confidentiality agreements

In all such cases, we require that the receiving party handles your data with the same level of care and security that 99zz applies internally. No transfer of personal information for unsolicited commercial communications is permitted.

6. Payment and Financial Data

When you make a deposit or request a withdrawal at 99zz using methods such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect the minimum financial information required to complete that transaction. This may include your mobile banking number, account reference, or card details depending on the payment method chosen.

Full card numbers are never stored on 99zz servers. Payment card data is processed through encrypted, PCI-DSS compliant third-party payment gateways. We retain only the last four digits of a card or a transaction reference for record-keeping and dispute resolution purposes.

7. Data Retention

We retain your personal information for as long as your account remains active with 99zz, or as long as is necessary to fulfil the purposes outlined in this policy, including legal, regulatory, tax, and accounting requirements. When data is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.

Should you close your 99zz account, certain information may be retained for a minimum period required by applicable law or for the purposes of fraud prevention and historical record accuracy. You may contact our support team at any time to enquire about the status of your data.

8. Your Rights Regarding Personal Data

As a user of the 99zz platform, you have the following rights concerning your personal data:

• Right of Access: You may request a full copy of the personal data we hold about you at any time
• Right to Rectification: You may ask us to correct any inaccurate or incomplete data we hold about you
• Right to Erasure: Subject to legal and regulatory obligations, you may request that we delete your personal data
• Right to Restrict Processing: You may ask us to limit the way we use your data under certain conditions
• Right to Object: You may object to certain types of processing, including direct marketing communications

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe in accordance with our obligations.

9. Data Security

99zz employs robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption across all data transmission points, and our internal systems are access-controlled, regularly audited, and monitored for suspicious activity around the clock.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to apply commercially acceptable means of protecting your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights, we will notify you as required.

10. Third-Party Services and Links

The 99zz platform integrates with a number of third-party service providers, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment partners. These providers operate under their own privacy policies and terms of service. 99zz is not responsible for the privacy practices or content of third-party services.

We encourage you to review the privacy policies of any third-party service you interact with through the 99zz platform. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

11. Age Restriction — 21+ Only

99zz is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. Registration on the 99zz platform requires users to confirm that they are 21 years of age or older. If we discover that a user under the age of 21 has created an account, we will immediately suspend that account and take steps to permanently delete all associated personal data.

Parents and guardians who believe that a minor has registered on our platform are encouraged to contact us immediately at [email protected] so that we can take prompt corrective action.

12. Changes to This Privacy Policy

99zz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other relevant factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the 99zz platform following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 99zz handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries in a prompt and professional manner.

Email us at: [email protected]